Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing a smooth and efficient shopping experience. Below is our shipping policy to ensure that you have all the information you need regarding your order:
Shipping Time & Processing
- Shipping: All orders are processed and shipped within 1-3 business days (excluding weekends and holidays). Orders placed after 12:00 PM (noon) may be processed the following business day.
Shipping Costs
- Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
- We offer free standard shipping on orders over $150.00 (or a different threshold, if applicable).
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
- Please allow up to 24 hours for tracking information to update after your order has been shipped.
Lost or Damaged Packages
- We are not responsible for any lost or stolen packages once the carrier has marked it as delivered. Please contact the carrier directly to file a claim.
- If your package is damaged during transit, please contact us within 7 days of receiving your order, and we will assist you in filing a claim with the carrier and arranging for a replacement or refund.
Incorrect Address
- Please ensure that your shipping address is correct before placing your order. We cannot be responsible for delays or undelivered packages due to incorrect or incomplete address information.
- If you realize that you've entered the wrong address, please contact us immediately at [email/contact information]. We may be able to update your shipping details before the order ships.
International Shipping
- For international orders, customers are responsible for any duties, taxes, or import fees that may be charged by their country. These fees are not included in the shipping cost and will be collected by the carrier upon delivery.